Privacy Policy

This Privacy Policy explains what personal information Lisenia collects, how we use and share it, and the choices you have. We aim to collect only what we need to run a good learning product.

1. Information we collect

• Account data: your email address, and optionally a display name and single-sign-on identifier.
• Onboarding & profile data: your learning goal (IELTS / TOEFL / general), level, country, age band, and — for minors — a record that parental consent was given.
• Learning activity: sessions completed, answers, scores and band estimates, streaks, daily activity, and feedback you submit. This lets us personalise your study plan and show your progress.
• Payment data: if you buy a plan, payment is handled by our payment processor. We receive limited billing details (such as plan and status); we do not store your full card number.
• Technical data: basic device/browser information and logs needed for security and reliability.

2. How we use your information

• To provide, personalise, and improve the Service and your study plan;
• To create your progress, band estimates, and AI coaching/feedback;
• To operate accounts, process payments, and provide support;
• To communicate with you about your account, important changes, and (with your consent where required) product news;
• To keep the Service secure and to comply with legal obligations.

3. AI processing

To generate coaching, feedback, audio, and answers from the in-app assistant, some content you provide (such as your questions or answers) is processed by AI systems, including third-party AI and text-to-speech providers acting on our behalf. We do not use this to make legally significant automated decisions about you. Please don’t enter passwords or payment details into chat.

4. Why we are allowed to use it (legal bases)

Where the UK or EU GDPR applies, we rely on these grounds:

• To perform our contract with you — running your account, your lessons, your results and your subscription. Without this we cannot provide the Service you signed up for.
• Our legitimate interests— keeping the Service secure, preventing abuse, and understanding in aggregate which pages and lessons are used, so we can improve them. We balance this against your rights, and you can object (see “Your rights”).
• Your consent— for anything optional, such as marketing email, publishing a testimonial you submit, or a parent consenting on a minor's behalf. You can withdraw consent at any time, and withdrawing it does not affect what we did beforehand.
• Legal obligation — tax and accounting records for payments, and responding to lawful requests.

4. Who we share it with

We do not sell your personal information. We share it only with service providers who help us run Lisenia, under contracts that require them to protect it — for example:

• Supabase — the database, sign-in and file storage behind Lisenia. It holds your account, your learning history and anything you upload, such as a profile photo.
• Vercel — hosting, and privacy-friendly Web Analytics that counts page views without cookies and without building a profile of you.
• Dodo Payments — our authorised reseller and the merchant of record, who takes payment and holds your billing details. Your card number never reaches Lisenia.
• Resend — sends transactional email: sign-in links, renewal reminders and replies to support.
• OpenAI— receives what you type into the in-app assistant (“Ask Lisenia”), so it can answer. Do not put anything confidential in that box.

Our lesson audio is recorded in advance by a text-to-speech provider from scripts we write. That happens in our studio pipeline, before anyone signs up — none of your data is sent to it.

If you joined with a class codefrom a school, university or employer, the teacher or administrator who owns that class can see your learning activity in their cohort dashboard: your name and email, your level, how far through the plan you are, when you were last active, and your test results — including, for each test you sit, the questions, the answers you gave and whether they were correct. This is so they can teach you, and it is limited to the class you joined: no one else's teacher can see it, and it does not include anything you write to the in-app assistant, your feedback, or your billing details. If you would rather your work were not visible to an institution, do not join with a class code — or ask us to remove you from the class.

We may also disclose information if required by law, or to protect rights, safety, and the integrity of the Service.

5. Your voice, and audio

Lisenia never records you. The app has no microphone permission and no speech recognition: it is a listening trainer, not a speaking one. Audio only ever travels one way — we play recordings to you. Nothing you say is captured, stored or sent anywhere, because nothing you say is ever heard.

6. International transfers

Our providers may process data in countries other than yours. Where required, we use appropriate safeguards for such transfers.

7. Data retention

We keep your information for as long as your account is active, then delete or anonymise it. In practice:

• Your account and learning history — while the account exists. Ask us to delete it and we remove it within 30 days.
• Test papers and results— with the account, because they are what your progress is made of. If you joined with a class code, your teacher's copy goes when you leave the class or the class ends.
• Payment records — kept for 7 years after the payment, because tax law requires it. This is the one thing a deletion request cannot erase.
• Messages to the in-app assistant and to support — up to 24 months, so we can follow up a conversation and improve the answers.
• Email delivery logs — up to 12 months, to show a sign-in link or a renewal reminder was actually sent.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email us at support@lisenia.com. You can also object to marketing at any time using the unsubscribe link in our emails. We answer within 30 days and we do not charge for it.

You can complain to a regulator.If you are in the UK or the EU and you think we have handled your data wrongly, you may lodge a complaint with your national data protection authority — in the UK, the Information Commissioner's Office (ico.org.uk) — as well as, or instead of, contacting us. We would rather you told us first, but you do not have to.

If you are in California. We do not sell or share your personal information as those terms are used in the CCPA/CPRA, and we have not done so in the past twelve months. We do not use it for cross-context behavioural advertising. You may ask what we hold, ask us to delete or correct it, and you will not be treated differently for asking — there is no paid tier that depends on giving up these rights.

9. Children

You must be at least 13 to use Lisenia (or older, where your country sets a higher minimum age for consenting to online services). If you are under 18— or under the age of majority where you live — a parent or legal guardian must consent, and they do that during onboarding. A parent or guardian can contact us at any time to see, correct or delete their child's data, and we will not ask the child to approve that request.

10. Cookies and similar technologies

We use only the cookies and local storage necessary to sign you in, remember your preferences, and keep the Service secure. We do not use non-essential tracking without your choice where consent is required.

11. Changes and contact

We may update this Policy and will update the “Last updated” date; material changes will be notified in-app or by email. Questions or requests? Contact support@lisenia.com.