Refund Policy

We want you to be happy with Lisenia. This policy says exactly when a refund is available and when it is not, so there are no surprises either way. It applies in addition to the rights you have under the consumer law of your own country, which nothing here takes away.

1. Try it free first

Lisenia is free to start, and the free plan includes the full 15-minute skill check, your study plan, a guided unit and three Daily episodes. Please use it before you pay — it is the best way to know whether a paid plan suits you.

2. The 14-day refund — the conditions

You can ask for a full refund of your first subscription payment if all of the following are true. These are conditions, not guidelines: if one is not met, we will not refund.

• a. Within 14 days. We receive your request within 14 days of the payment. The date on our records decides this.
• b. From your own account email. The request comes by email from the address on the Lisenia account that was upgraded.
• c. Your first payment only. Renewals are not covered — see section 3.
• d. Light use. You have completed no more than 3 training sessions since paying. Beyond that the plan has been used, not tried.
• e. No made-for-you mini-mock generated. A made-for-you mock is written and voiced for you personally and costs us real money the moment it is made. If you have generated one, the payment is not refundable.
• f. One refund per person. Accounts that have had a refund before are not eligible again, including new accounts made by the same person.

If every condition is met, we refund the full first payment to your original payment method, and your paid access ends. We check each request against your account's actual usage, and we will tell you which condition was not met if we decline.

3. Renewals and cancelling

• Your plan renews automatically — every month, or every 3 months — until you cancel.
• We remind you before every renewal. We email you a week before the payment and again the day before, with the amount and the date, so the decision is yours in advance rather than a surprise afterwards. If a reminder does not reach you, tell us and we will treat that renewal as refundable.
• Cancel any time. Cancelling stops the next payment. You keep your paid access until the end of the period you have already paid for.
• Renewal payments are not refunded. That is the other side of the reminders above: you are told twice before each one. The exception is a renewal charged after you had already cancelled, which we refund in full.
• No part-period refunds. We do not refund unused days when you cancel in the middle of a period.

4. Mock Booster and tokens

A Mock Booster is refundable only while all five of its mini-mocks are unused. Once a made-for-you mock has been generated, that purchase is final. If a mock fails to generate because of a fault on our side, we restore the token or regenerate it free — that is not a refund matter.

5. School and university seats

Seats bought by an institution follow the agreement with that institution, not this page. If you are a learner on a class code, please speak to your teacher or administrator.

6. How to ask

Email support@lisenia.com from your account address, and tell us your plan and why. We reply within a few business days. Once approved, the refund is sent back to the card or method you paid with; how long it takes to appear is up to your bank, usually a few working days.

7. When we say no

We decline requests that miss any condition in section 2, requests for renewals, and requests where we see abuse — for example heavy use followed by a refund request, or repeated requests across accounts. We will always say which condition applies. Nothing in this section affects a right you have under your own country's consumer law.

8. Who takes the payment

Payments are processed by our authorised reseller, who is the merchant of record. A refund is issued through them and appears on your statement under their name. Their own terms apply to how the money moves, alongside this policy.